FAQ

• Q: Why is the widget not updating? show
  

  A:

  • The widget updates about once every minute. This is a limitation imposed by Apple.
• Q: Why can't I see my iPhone/iPad in the Batteries widget? show
  

  A: Plug in your device, and make sure that Wi-Fi sync is enabled in iTunes (macOS Mojave) or “Show this device when on Wi-Fi” in Finder (macOS Catalina and later), and that your devices are on the same Wi-Fi network as your computer.
• Q: Why can't I see my Apple Watch battery level? show
  

  A: Apple Watch support is LIMITED at the moment. Plug in the iPhone that's synced with your watch to your Mac, making sure that the Apple Watch is unlocked. Enter your passcode when a dialog appears on your Apple Watch or iPhone then tap on "Trust".
  
  Note: To save battery power, updates from your Apple Watch are infrequent compared to e.g. your iPhone/iPad.
• Q: Can I see my Apple Pencil/Apple Smart Case battery levels? show
  

  A: Since these devices can't pair with your Mac, unfortunately that's not possible.
• Q: Why are some devices (e.g. Logitech keyboard) not showing their battery level? show
  

  A: With its current bluetooth stack, your Mac cannot get battery info from these devices. To verify, check that the battery percentage doesn't appear in System Preferences → Bluetooth.
• Q: How many activations can I do per license? show
  

  A: Each license for “Batteries for Mac” can be used on 5 computers.
• Q: Why am I not seeing low battery notifications? show
  

  A: Make sure that notifications are enabled in System Preferences → Notifications, and your per-device notification setting is set to enabled in the Batteries app.
  
  If you still can't see notifications, please Contact support.
• Q: Why can't I see my device batteries in the Touch Bar? show
  

  A: Make sure that the Batteries Helper (/Applications/Batteries.app/Contents/Library/LoginItems/KUC6B4JW25.io.fadel.BatteriesHelper.app) is included in System Preferences → Security & Privacy → Privacy → Input Monitoring: